Customer satisfaction is very important to us, please contact us immediately via our Customer Service Ticket System if there is an issue with your order. Please select the reason that best details your item issue, along with images. Claims must be submitted within 10 business days of receipt. Prodir pens reserves the right to refuse returns.
Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 7-10 days of receipt of returned goods. A 10% restocking fee is applied to all returns.
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods.
Claims must be submitted IN WRITING by opening a "Ticket". You may access the Ticket System on our website by clicking on "Contact" and then "SUBMIT TICKET". Click on the appropriate area of concern, and open only " one " ticket, providing us with all the necessary information. (Example: wrong item, incorrect imprint, incomplete order, broken items etc)
Attach digital image(s) to your ticket depicting the problem at hand. Please send us GROUP IMAGES if the problem exists on more than one item. This is very important, as we will need a visual of ALL affected items in order to respond accurately.
If unable to provide a photograph, you may ship us an "in-hands" sample of the product instead. (The address is under "Contact Us".)
Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.
If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion.
|Seller Policies |
We at Promotional Gifts USA (Prodir Pens) recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our Web site, you are accepting the practices described in this policy. The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
|Limitation of Liability|
IN ALL CIRCUMSTANCES: Promotional Gifts USA maximum liability is limited to the purchase price of the products sold. Promotional Gifts USA will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Promotional Gifts USA will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
|Free Shipping l No Hidden Charges |
Our low prices include one imprint color and FREE shipping 48 States only. We ship Worldwide, contact for details.